Sennheiser Australia Warranty
When you purchase a Sennheiser product, you have the peace of mind in knowing that your product is covered by Sennheiser two year (2 year) International Warranty. Aviation Products Carry: - 2, 3, 5, or 10 years depend on product model. The warranty period begins on the date of purchase of brand new, unused product(s) by the first end user. The Sennheiser International warranty is provided by Sennheiser Australia Pty Ltd, Unit 3, 31 Gibbes Street Chatswood NSW 2067 Australia.
(Note: if you are returning products for warranty, repair, or assessment, please take / send them to our service centre: Sennheiser Australia Attn: Technical Service, c/o Linfox, Gate 3, 1 Fox Lane, Erskine Park, NSW 2759)
GENERAL TERMS AND CONDITIONS
1.1 The benefits given to you in Sennheiser warranty are in addition to other rights and remedies you have under a law in relation to the products to which Sennheiser warranty relates.
1.2 Sennheiser products come with guarantees that cannot be excluded under the Australian Consumer Law.
1.3 Subject to the Terms of this product warranty, Sennheiser may agree to repair or replace at Sennheiser cost, product(s) purchased by an end user in Australia from a Sennheiser authorised dealer, only when, the product does not perform in accordance with the manufacturer's specifications during the warranty term specified on the product packaging or in the user manual.
1.4 In respect of a major failure of the product, amongst other remedies available to you, you may be entitled to either a replacement or refund. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable or merchantable quality and the failure does not amount to a major failure.
1.5 Warranty Claim
To file a warranty claim, the end user should return the goods to the original place of purchase and the warranty claim will be handled by the dealer/retailer.
If this is not possible, the end user alternatively can contact Sennheiser ANZ directly, where we will deal with the claim.
To claim under warranty, end users must produce a valid proof of purchase, whether or not there is a major problem with the product or service. Failure to supply a valid proof of purchase may result in denial of the warranty claim.
The following are acceptable as Proof of Purchase:
- Authorised dealers Purchase Receipt (Tax Invoice).
- Credit / Bank card statement (but must show model number of product and date of purchase) Note that the following types of documents, printed or electronic, are not considered valid receipts and therefore cannot be used to determine eligibility for warranty:
- PayPal and/or eBay (or any other auction site) confirmations.
- Bills of landing, Bills of material or any other type of shipping detail document.
1.6 Shipping
The end user is responsible for all shipping/handling charges related to returning the product to Sennheiser ANZ or an authorised repair facility. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. Sennheiser ANZ will not be responsible for any loss or damage incurred during shipment.
Sennheiser ANZ will ship the product back to the customer after repair/replacement at no expense to the customer via road express through contract couriers. Faster shipping options may also be available at additional cost to the customer. Contact Sennheiser ANZ for details and pricing.
1.7 Limitation on Liability
Sennheiser Australia Pty Ltd shall not be liable for damages to other property caused by defects from Sennheiser products, damages based upon inconvenience, loss of use of the product, loss of time or data, commercial loss or any other damages, whether real, incidental or consequential.
1.8 Tips on safe purchasing
- Sennheiser ANZ will honour all warranty claims for genuine Sennheiser product that is within the warranty period (usually two years) and is still owned by the original purchaser (see above for documentation needed to make a warranty claim).
- We strongly recommend that you purchase only from authorised dealers, which ensures you will receive a genuine product and receive high levels of sales support.
- Buy safely from Amazon and eBay. While Amazon themselves are an authorised online dealer for Sennheiser, many resellers who sell through Amazon are not. When purchasing, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product on Amazon. Similarly many resellers on eBay selling Sennheiser products are not authorised dealers, but instead are individuals or traders who do not provide the level of sales support that is expected by authorised dealers.
- If you purchase from an unauthorised reseller you risk the possibility of receiving low-quality counterfeit products, with little hope of obtaining warranty support in the event that the product develops a fault.
- If In Doubt Ask. If you are in any doubt about the retailer you are considering purchasing from, contact Sennheiser ANZ for advice before you purchase.
1.9 Warranty Exclusions
- minor faults or deviations in the quality of a product which do not affect the product's value or fitness for its intended purpose;
- faults due to general wear and tear due to usage;
- damage or wear & tear which is caused by excessive use, such as the commercial use of domestic equipment;
- faults due to force majeure;
- any accessories supplied with the product;
- rechargeable and disposable batteries (these products have a shorter service life, the length of which also depends on the frequency of use);
- faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage). Proper use for the purposes of this warranty is defined as use of the product under the conditions stated in the instructions for use;
- any modification of product(s) effected by you or a third party
- any serialised product on which the serial number has been defaced, modified or removed;
- faults of which the purchaser was already aware at the time of purchase;
- defects involving subjective personal likes or judgements;
- software incompatibility or error;
- faults or problems caused by software loading;
- overdriving of speakers;
- products purchased at auction, online E-tailer, or from an un-authorised dealer.
Contact Information
Attention: Warranty Claims
If you have additional questions feel free to contact us:
Jaben AU Service Department
T: (03) 9670 8231