CURRENT PHONES NOT COMPATIBLE:
- Google Pixel
- HTC 10 (Titanium Triple Drivers ARE compatible)
- Huawei
IPHONE 7 COMPATIBILITY - INLINE CONTROLS (VOLUME UP AND DOWN) ARE NOT WORKING WITH THE IPHONE 7 DONGLE:
1MORE headphones are compatible with iOS devices, so the problem could be one of two things:
- The headphones themselves are defective
To see if this is the case test your headphones on a different device (preferably one that is similar to yours) and see if the controls work. If the inline controls work on another device it is the dongle that is causing the issue. Refer to steps below
If the inline controls do not work on a different device your headphones are defective. Please contact support@jabenaudio.freshdesk.com with your Order # and we will sort out for them to be repaired or replaced. - The controls are not working correctly with the dongle
Follow these steps to resolve any issues while using the iPhone 7 dongle:
- Quite whatever music player or app you are currently using
- Unplug the headphones from the dongle
- Unplug the dongle from the phone
- Plug the dongle back in, as well as the headphones and re-open the music app
- If this does not resolve the issue repeat steps 1-3 then restart your phone
- If this still does not resolve the issues contact Apple and get your dongle replaced.
Note: You can also test if your dongle is the cause of the issue by trying different headphones with your dongle to see if it works.
MUSIC PLAYER APPS THAT ARE COMPATIBLE WITH INLINE CONTROLS
- Spotify
- Soundcloud
- Apple Music
- Tidal
- Pandora
INLINE CONTROL COMPATIBILITY:
Our products are only compatible with iOS and Android Operating Systems, not OS X.
Currently, the Titanium Triple Drivers are the only set of headphones compatible with OS X.
PCs
INLINE CONTROL COMPATIBILITY
As of now, none of our inline controls is compatible with PC.
LIGHTNING HEADPHONES
MICROPHONE ISSUE
To improve microphone quality please ensure your device is updated with the current iOS.
To further optimise microphone quality please:
- Download the 1MORE Assistant App (available free at the Apple App Store)
- Open the app and the click on the drop-down menu on the top left side
- Choose "Version Info" and select "Headset Upgrade"
For additional support or questions please email us at support@jabenaudio.freshdesk.com