1. BLUETOOTH HEADPHONES WON'T TURN ON:
    Make sure your headphones are charged. If not, please charge them for at least 30 minutes

  2. THE HEADPHONES AND MY DEVICE DO NOT CONNECT OR TAKE A LONG TIME TO CONNECT:
    - Check that your headphones are in the "discoverable" mode – the LED will be blinking (red and blue lights flash alternately)

    - Make sure that your headphones are not connected to other devices, and that your device is not connected to other Bluetooth devices.

    - We recommended that you press and hold both the Vol+ and Vol- buttons simultaneously for 5 seconds. The pairing history of the headphone will be cleared and will automatically enter the discoverable mode.

    - If they are still not connecting, restart your device to connect.

  3. MY ANDROID DEVICE SUCCESSFULLY CONNECTS TO THE HEADPHONES, BUT THE HEADPHONES PLAY MUSIC:
    After pairing successfully, on the Bluetooth menu of your device, tap the icon on the right of your device name and make sure the "Media Audio" option is on.

  4. MY ANDROID DEVICE SUCCESSFULLY CONNECTS TO THE HEADPHONES, BUT THERE IS NO SOUND FROM THE HEADPHONES WHILE MAKING CALLS:
    After pairing successfully, on the Bluetooth menu of your device, tap the icon on the right of your device name and make sure the "Phone Audio" option is on.

  5. THE BLUETOOTH CONNECTION IS NOT STABLE, CAUSING SOME INTERRUPTIONS.
    - Try shortening the distance between your headphone and device. Avoid solid barriers in between.

    - Keep away from strong interference sources, such as WiFi and GPRS receivers.

    - Make sure the Bluetooth antenna of your device is not blocked.

  6. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL:
    Your operating system and the third party music/video player apps may have a different setting for the in-line remote control functions.

  7. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME, BUT THE ACTUAL VOLUME STILL SOUNDS LOW:
    In different operating systems, especially some Android systems, the headphones and your device have separate volume control systems. Please adjust the volume controls on both the device and the headphones according to your preference.